Privacy Policy for the website
Updated on 15/02/24
Data Controller: THRM GROUP SRL located at Route de Neufchâteau 21 - 5561 Celles (Belgium) - VAT: BE0802.782.094, whose contact details are indicated in the contact section of the website (hereinafter the Site), hereinafter referred to as "We."
If a Data Protection Officer (DPO) has been appointed, their contact details are on the Site.
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We are committed to respecting the privacy of individuals encountered in the course of our activities.
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This Personal Data Respect Policy (hereinafter the Policy) describes how we manage the Personal Data we collect from forms, website registrations, phone calls, emails, and other communications with you. We process your personal data in accordance with all applicable regulations regarding the protection of personal data.
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By accepting this Policy, using our services, registering for one of our events, or otherwise providing us with your personal data, you acknowledge and accept the terms of the Policy as well as the processing and transfer of Personal Data that will be carried out in accordance with the Policy.
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The Personal Data we collect in the course of our relationships include:
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Personal information: name, address, email, telephone numbers, mobile phone number
Information about your marketing preferences: newsletter subscription, contest entry, acceptance of direct marketing,
The data we collect comes from:
Your registration with us
Data you knowingly provide to us
Data provided by our business partners
We use this Personal Data to:
Respond to your requests and communicate with you and others in the course of our activities.
Enable you to access the information we make available to users of our services online
Interact with you through our website.
Send you a newsletter if you subscribe to it.
Provide support and assistance in connection with our services
Improve the quality of our services
Send you important information regarding changes to our products and services, our terms and conditions, and other administrative, technical, or commercial information.
Make decisions regarding whether to provide you with services.
Conduct surveys, polls, market research, satisfaction surveys.
Provide you with information about our products or other products and services offered by our partners
Enable you to actively participate in our online and offline activities, including forums, discussions, seminars, meetings, and other events, and manage the organization of these activities.
Resolve complaints
Manage access, rectification, deletion, etc., rights provided by legislation
Comply with applicable laws and regulatory obligations
The legal bases for processing are as follows:
Your consent (we remind you that you have the right to withdraw your consent at any time;
Processing is necessary for compliance with a legal obligation to which the data controller is subject;
Processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party;
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We do not use automated decision-making techniques producing legal effects concerning the data subject or significantly affecting them.
Your Personal Data may be accessible to the following organizations:
Government or public authorities according to applicable laws
Our subcontractors, including our IT providers, within the contractual framework provided by regulations on the protection of personal data
Our partners, vendors, marketing agencies as part of our business activities
Third parties in the context of internal reorganization, sale of business assets, merger or acquisition
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We do not transfer data outside the European Union
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We take appropriate technical and organizational measures that comply with applicable privacy and data protection regulations. We have signed contracts with our subcontractors guaranteeing that they have taken appropriate technical and organizational security measures.
By logging onto the Site, it automatically collects the following information:
Your internet browser
Information collected by the site's cookies (we will offer you to accept these cookies on the Site by explaining their use and the data collected)
Your data is deleted after the following periods:
For customers, 10 years after the last purchase under accounting regulations
For prospects and occasional contacts, one year after the last message from us that remains unanswered from you
For people subscribed to our newsletter, 6 months after their unsubscribe request, which is immediate
If you provide us with personal data regarding other individuals, you agree: (a) to inform them of the content of this Personal Data Respect Policy, and (b) to obtain their consent in accordance with the terms of this Policy.
You have the right to access your data, correct them if necessary, object to their use, request their deletion, limitation, or portability. If you wish to exercise any of these rights, please contact us at our contact address proving your identity by providing a copy of your identity card.
You also have the right to lodge a complaint with the data protection authority
We regularly review the rules contained in this Policy and reserve the right to make changes at any time to take into account changes in our activities and legal requirements. We invite you to regularly consult our website, the update date will be indicated. In case of significant changes, we will contact you to notify you of these changes.